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Привет, дорогой читатель! На этапе траблшутинга системные администраторы прибегают к просмотру и анализу лог – файлов Asterisk. В статье поговорим про причины отбоя вызова (hangupcause) в Asterisk, как их найти в лог – файле и что они означают.
Продвинутый курс по Asterisk
Концентрат редких знаний, для внедрения Asterisk в крупных предприятиях. Все это мы собрали в одном курсе для тебя.
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Все причины отбоя вызова в Asterisk
Ниже, в таблице, мы составили причины отбоя вызова и соответствующие для них коды SIP ответов с небольшим описанием:
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Question: Q: iPhone says “User Busy»
I have reset both phones, deleted the numbers on each and entered them again, but still get the same problem. I can’t figure out what is going on. I’m hoping someone might have an idea what the issue could be.
I have a 6s and she has an iPhone SE. We are both using the latest iOS.
[Re-Titled by Moderator]
Posted on Mar 22, 2017 2:05 PM
Call handling is a carrier function. If you can make and receive calls on your device from others, and your mum can do the same, then you need to check with the carrier, both if you are on different ones. There is no setting on the device except call blocking that would act as you describe.
Posted on Mar 22, 2017 2:08 PM
Helpful answers
After reading this post I realised I messed up, we are now not in seaking terms. I have to fix this because my relationship is on the line.
Aug 29, 2017 4:15 PM
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Call handling is a carrier function. If you can make and receive calls on your device from others, and your mum can do the same, then you need to check with the carrier, both if you are on different ones. There is no setting on the device except call blocking that would act as you describe.
Mar 22, 2017 2:08 PM
This might be a stupid question, but did you make sure Do Not Disturb was off on the phone you can’t reach?
Mar 22, 2017 2:10 PM
Hi there, yes, Do Not Disturb is off. No such thing as a stupid question! 🙂
Mar 22, 2017 2:12 PM
Can anyone else successfully call her? You didn’t really say, so thought I’d ask and confirm.
Mar 23, 2017 7:13 PM
Yes, other people can call her (and indeed, I can call and text other people). It’s just when I try to phone and text her specific number that I have a problem. When I call, it rings once, then displays a «user busy» message, and I get the engaged tone on my phone. Whenever I send her a text message it looks ok on my end (no delivery failed message, etc), she just doesn’t receive them. It’s almost like her phone is acting like mine is blocked, expect it’s not on the blocked list of numbers. I have reset the settings, taken the SIM out and reinserted it, but nothing has helped.
I have been in contact with both Apple and Tesco Mobile, my network, both of whom seem to be stumped. Apple think it might be a carrier issue, while Tesco are denying this, saying it is not possible for them to block just one number, they would block everything or nothing.
One thing that has just occurred to me is that the night before I tried to phone her, but it did not ring on her end. However, when I checked my phone later on, it indicated that I had a missed call from my own number at exactly the time I tried to call her. It’s a bit bizarre.
Mar 24, 2017 4:25 AM
I’ve just carried out a test; I swapped my SIM with my sister’s phone. When her SIM is in my phone it will dial the number, but when my SIM is in her phone, her handset will not dial the number. Does that not suggest it is a SIM/network issue?
Mar 24, 2017 4:38 AM
As you say, very bizarre.
Let us know how this turns out when you solve it (we know you will!).
Mar 24, 2017 5:32 AM
Thanks for the reply! I will do as you suggest with the carrier. I have tried calling the number both from speed dial and via the keypad, I’ve also tried deleted the number from my phonebook and entering it via the keypad that way, but the same result.
Mar 24, 2017 6:31 AM
OK, (hopefully!) final update. As of this morning the number has started working again, so I can call her and make texts and they go through as they should. Strange but true. I do wonder if the network did something behind the scenes, despite telling me there was nothing wrong on their end. I also received an email from them about 5 minutes ago stating they were sending me out a new SIM, so hopefully all’s been resolved.
Mar 25, 2017 5:31 AM
I had the exact same issue!
No idea but I think its to do with network provider.
Anyways the only way to call the person is on what’s app or call them from private number.
Mar 28, 2017 4:55 PM
That would only work if the user has WhatsApp. Buy you are correct, it is a cellular provider issue.
Mar 28, 2017 4:57 PM
Correct but also using private number works fine in the U.K. Which means you start dialling 141 then The number.
Mar 28, 2017 5:02 PM
We have no idea where the OP is from, and if in the US, WhatsApp is not as popular as it is in Europe and other areas. Not a good idea to make assumptions, considering this is an international forum.
Mar 28, 2017 5:18 PM
After reading this post I realised I messed up, we are now not in seaking terms. I have to fix this because my relationship is on the line.
Aug 29, 2017 4:15 PM
Question: Q: iPhone says “User Busy» More Less
What Does User Busy Mean on iPhone?
Oct 10 · 2 min read
You sure are not the only one who has had to face the “user busy” iPhone issue. Most of us have and you could be wondering what this actually means; is the other person on call with another person, is there a problem with reception, or is it a setting on your phone that you can easily take care of?
So what does a user busy iPhone prompt r e ally mean, and why are you even seeing this message in the first place? In this article, we are going to explain why you see this message and what you can do to avoid it.
iPhone User Busy What it means?
Before we get into the nitty-gritty of how to deal with it, what does user busy iPhone mean? When this happens, it means you can’t get a call through or communicate with the person at the end of the other line.
This is annoying if you are eager to talk to your family member or friend. It is even worse, especially in instances where you want to communicate something urgent at work. Here is what might be causing the problem.
Why You Are Seeing User Busy Message?
There are a lot of reasons why you could be seeing this message in the first place. One of the most common causes of user busy iPhone messages is your network. Here are some of these problems and how to solve them;
Busy Network Servers
If you keep getting the message even after a couple of times making calls, it could be an indication that the network traffic is heavy. It may also be an indication that the servers in your area have an error or are undergoing some sort of maintenance.
In some areas, you will get notification about this and also be notified when the network is back and running again. Just check with your service provider.
No Network Coverage in your Area
It may also be an indication that the network in our area is just down or there is completely no network coverage. There could be multiple reasons for this and you might want to consult with your service company for advice.
The User is Really Busy on the Other Side of the Line?
If the person you are trying to call is on another call on the other side, then you can also expect to get the user busy iPhone message. To confirm this, try calling them a couple of times, say three, if you keep getting the same message then they are on another call.
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Q.850 cause – рекомендация ITU-T, также описывающая коды ответов узлов телефонной сети стандарта ОКС-7 (ISUP).
Один из узлов, принимающий участие в обработке вызова (оконечное устройство или транзитный коммутатор), завершая соединение (в конце разговора или на этапе попыток установить соединение, найти подходящий маршрут для отправки вызова) указывает причину такой операции в соответствующем поле сообщения, передаваемого другим узлам. Причины завершения рекомендации Q.850 практически полностью соответствуют Q.931 для ISDN.
Обычно на коммутаторе можно настроить, какой звук будет проигрываться абоненту для каждого кода завершения (абонент недоступен, абонент занят, сеть перегружена и т.п.).
Таблица соответствия Q.850 cause codes
| Q.850 код | Q.850 описание | SIP код | SIP описание | Комментарий |
|---|---|---|---|---|
| 1 | Unallocated number | 404 | Not found | N/A |
| 2 | No route to specified transit network | 404 | Not found | N/A |
| 3 | No route destination | 404 | Not found | N/A |
| 16 | Normal calling clearing | N/A | BYE message | A call clearing BYE message containing cause value 16 normally results in the sending of a SIP BYE or CANCEL request. However, if a SIP response is to be sent to the INVITE request, the default response code should be used. |
| 17 | User busy | 486 | Busy here | N/A |
| 18 | No user responding | 408 | Request timeout | N/A |
| 19 | No answer from the user | 480 | Temporarily unavailable | N/A |
| 20 | Subscriber absent | 480 | Temporarily unavailable | N/A |
| 21 | Call rejected | 603 | Decline (if location filed in Cause information element indicates user; otherwise 403 Forbidden is used) | N/A |
| 22 | Number changed | 301 | Moved permanently (if information in diagnostic field of Cause information element is suitable for generating SIP Contact header; otherwise 410 Gone is used) | N/A |
| 23 | Redirection to new destination | 410 | Gone | N/A |
| 25 | Exchange routing error | 483 | Too many hops | N/A |
| 27 | Destination out of order | 502 | Bad gateway | N/A |
| 28 | Address incomplete | 484 | Address incomplete | N/A |
| 29 | Facility rejected | 501 | Not implemented | N/A |
| 31 | Normal, unspecified | 480 | Temporarily unavailable | N/A |
| 34 | No circuit, channel unavailable | 503 | Service unavailable | N/A |
| 38 | Network out of order | 503 | Service unavailable | N/A |
| 41 | Temporary failure | 503 | Service unavailable | N/A |
| 42 | Switching equipment congestion | 503 | Service unavailable | N/A |
| 47 | Resource unavailable unspecified | 503 | Service unavailable | N/A |
| 55 | Incoming calls barred with CUG | 403 | Forbidden | N/A |
| 57 | Bearer capability not authorized | 403 | Forbidden | N/A |
| 58 | Bearer capability not presently available | 503 | Service unavailable | N/A |
| 65 | Bearer capability not implemented | 488 | Not acceptable here | N/A |
| 69 | Requested facility not implemented | 501 | Not implemented | N/A |
| 70 | Only restricted digital information available | 488 | Not acceptable here | N/A |
| 79 | Service or option not implemented, unspecified | 501 | Not implemented | N/A |
| 87 | User not member of CUG | 403 | Forbidden | N/A |
| 88 | Incompatible destination | 503 | Service unavailable | N/A |
| 102 | Recovery on timer expiry | 504 | Server time-out | N/A |
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