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ROUTE PACKAGE PROTECTION
DOWNLOAD THE ROUTE APP:
If you haven’t received your package, or your items are received damaged and you paid for ROUTE PACKAGE PROTECTION, please fill out the form via the link below:
https://claims.route.com/
Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
For a detailed breakdown of Route’s official insurance policy, please see https://route.com/insurance.
LOST ITEMS POLICIES
Packages presumed to be lost
Invalid address or delivery barriers
Only part of the order delivered
Packages labeled «return to sender»
*Please note: Route Package Protection timeframes for filing apply.
Order stuck in customs
Order marked as unfulfilled or unshipped
Order issue filed too soon
STOLEN ITEMS POLICIES
Delivered but missing package
At our discretion, Route requires a police report when the customer’s package is marked as delivered.
Upon request, Route can require additional documentation (e.g. proof of identity, address, etc.).
Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony
**Order issues for packages marked «delivered» yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
Filing a police report
Delivered to wrong address
DAMAGED ITEMS POLICIES
Broken items
Damaged items
Subscription items
Customized items
Out of stock
GENERAL POLICIES
Input wrong address
Quality control
Too late to file
Expedited shipping hasn’t arrived
Payment installment companies
No tracking information
Package in Pre-Shipment
Non-sanctioned shipping address
Closed order issues
Didn’t want Route
Checkout requires ID verification
HOLIDAY GIFT WITH PURCHASE
To Redeem:
Offer valid while supplies last. Cannot be combined with other offers or discounts. Not valid on event tickets, gift cards, sale items, or previous orders. Color selection for items in the Del Día Gift Bundle will be chosen at random. Both the Quito Beanie Gift Bundle and the Allpa Overland Gift Bundle are comprised of the 750ml Agua Water Bottle and the Graphite/Fiery Red Quito Pom Beanie—color requests will not be taken. Promotional items cannot be exchanged. Cannot be applied to previous orders. If you return purchased items, return your gift-with-purchase or you will be charged for your gift-with-purchase.
Route Package Protection
Description
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Each mask follows CDC guidelines, is made from 100% tightly woven cotton, and includes two layers of fabric. To allow for breathability and ease of wear, the fabric is a lightweight cotton, similar to the weight of a dress shirt. Designed to be worn alone or over a disposable medical mask.
In 2020, we donated one face mask for every face mask purchased to communities in need, including to displaced refugees, entrepreneurs of color, and native tribes. Learn more about how we teamed up with Mercy Corps to provide more than 35,000 masks to communities in Guatemala and Haiti.
A note from our CEO
In designing this product, we focused on building a mask that was sustainable, comfortable, breathable, beautiful, and in line with CDC guidelines. We feel we accomplished those goals with our current mask, but as with all our products, we are always looking to improve. Customer feedback is an important part of improving product. While most have loved the fit, style, and comfort of the mask, some have expressed concern that the two-layered cotton fabric is too thin and makes them unsure if the mask protects as well as it needs to. We appreciate the feedback and are already working with our design and manufacturing teams to use slightly thicker cotton material in future versions of the mask. In the meantime, if you are someone worried about the thickness of your mask, we would encourage you to double up the mask, pair it with a medical grade mask, or resort to a different mask altogether.
Care Instructions
Cloth face coverings are an additional step to help slow the spread of COVID-19 when combined with other preventative measures and social distancing. The CDC advises washing cloth face coverings after each use. This means that even though our masks are reversible, they still need to be washed before wearing the reverse side. We recommend following CDC instructions for washing and drying your mask. Because our masks are 100% cotton, they may become wrinkled after washing, and their pleats may need to be ironed back into place. To avoid ironing, flatten fabric after washing and lay flat to air dry.
Machine Wash Cold, Tumble Dry Low, Warm Iron if Needed, Do Not Iron Plastic Adjusters, Do Not Bleach
What is the Teca Cotton Face Mask’s Fabric Blend?
Per the CDC’s recommendation, our face masks are made from 100% tightly woven cotton.
Is the Teca Cotton Face Mask Medical Grade?
Our face masks are not medical grade. However, they may extend the life of a medical grade mask, and can be worn over most medical grade masks as an additional precautionary measure.
Can I Put a Filter Inside My Teca Cotton Face Mask?
Our face masks are not filter compatible, and are not meant to replace medical grade face masks. That said, cloth face coverings may slow the spread of the virus, and the CDC recommends wearing them in public settings.
These Masks Seem Thinner Than What I’m Used to. Are They Still Safe?
We designed these masks to be lightweight and breathable, so they can be comfortably worn for long periods of time. Should you want additional protection, our mask fits over most medical grade masks.
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We’ve updated our pricing to account for the labor involved in allowing you to choose your own Del Día. Choose «Surprise Me» for a lower price and a complete surprise.
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What is Route Package Protection?
In an effort to provide more safety, assurance, and insurance for our amazing communiTEA, we’re happy to announce that Art of Tea is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Art of Tea shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: What is Route?
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
Q: How do I file a claim for a lost, stolen, or damaged package?
Q: Doesn’t Art of Tea already cover lost or stolen packages through their customer service?
At Art of Tea, we take customer service very seriously and always try our best to resolve issues for our communiTEA as quickly as possible. But by purchasing shipping insurance with Route, completing a claim is only a click away, and your claim is processed within 24 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: What if my package gets lost, and Route replaces it by ordering another new product for me, and then that package gets lost. Does Route cover that too?
Yes! Any replacement orders that are placed by Route are still insured by Route.
Q: What are Route’s Terms and Conditions?
Q: Is Route a licensed insurance company?
Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance.
Route Package Protection
Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
For a detailed breakdown of Route’s official insurance policy, please see https://route.com/insurance.
Packages presumed to be lost
Invalid address or delivery barriers
Only part of the order delivered
Packages labeled «return to sender»
*Please note: Route Package Protection timeframes for filing apply.
Order stuck in customs
Order marked as unfulfilled or unshipped
Order issue filed too soon
Delivered but missing package
At our discretion, Route requires a police report when the customer’s package is marked as delivered.
Upon request, Route can require additional documentation (e.g. proof of identity, address, etc.).
Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony
**Order issues for packages marked «delivered» yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
Filing a police report
Delivered to wrong address
Broken items
Damaged items
Subscription items
Customized items
Out of stock
Input wrong address
Quality control
Too late to file
Expedited shipping hasn’t arrived
Payment installment companies
No tracking information
Package in Pre-Shipment
Non-sanctioned shipping address
Closed order issues
Didn’t want Route
Checkout requires ID verification
Shopping Cart
Your cart is empty
Route Package Protect
What is Route Protect?
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Route Refunds vs Reorders
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s Policies?
All policies are listed here
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at customerservice@washingtonshoe.com and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.