Streamlabs obs encountered an issue while downloading the update что делать
Streamlabels Not Updating or Launching Troubleshooting
Info on setting up Streamlabels can be found at: https://support.streamlabs.com/hc/en-us/articles/217176088-Setting-up-Stream-Labels Streamlabs.
Info on setting up Streamlabels can be found at:
Streamlabs Desktop
If your labels are not updating in Streamlabs Desktop, please try the following:
Delete the sources for the labels that are not updating.
Add a New Source > + > Widgets > Stream Label > Pick the File via the Drop Menu.
After doing that, the files should update once every 60 seconds or so. If that doesn’t work.
Go back into Streamlabs Desktop > Logout (Top Right Corner) > Restart Streamlabs Desktop (Run as admin if need) > Log Back In.
At this point your files should now be working. If not, check the solution at the bottom of this guide.
Stream Labels Desktop Application
First, let’s start by deleting the Text Sources you created in your Streaming Software.
Then we will want to delete the following folders:
— Delete the folder with the text files that was created (The Streamlabels Output Folder)
— Delete: %appdata%\Roaming\streamlabels
Make sure you have the Latest Version of Streamlabels, which you can get at: https://streamlabs.com/dashboard#/streamlabels
— Then Install Streamlabels with the file you downloaded. Log into Streamlabels and choose the output directory.
— Add your Text Sources into your Streaming Software (OBS) using the output directory you have just chosen in the application.
— Now you can edit the format of the output data in the File Settings within the Streamlabels application.
The text files will only update about once every 60 seconds. Any manual edits to the text files will result in the files being overridden by the Streamlabels application. Tokens are case sensitive! Save your settings, then wait, as the changes will take about 60 seconds to appear.
If you’re still having issues with files not being created and/or not updating, check to make sure you don’t have any anti-virus software that may be interfering, if so you will need to add an exception in your anti-virus software for Streamlabels, which should resolve the issue.
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Streamlabs Desktop Crash Troubleshooting Guide
Enable Reporting Additional Information in Streamlabs DesktopWhen you experience a crash, should also immediately enable additional reporting.
Enable Reporting Additional Information in Streamlabs Desktop
When you experience a crash, should also immediately enable additional reporting information to better enable the development team to investigate your crashing issue.
If you can open Streamlabs Desktop:
> Note: Streamlabs Desktop needs to crash again to proceed to the next step
> Please note this process can take several minutes
If you can’t open Streamlabs Desktop:
>Please note this process can take several minutes
Preparation
Before we get into solutions and breakdown of what happens when Streamlabs Desktop crashes, you should always ensure that your drivers are up to date.
Updating Windows
Updating GPU Drivers
Another option is to perform a clean install of your GPU drivers. We have a guide on how to do this here.
Solutions
If you are still having the issue, you will need further support from our team- Please submit a ticket
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Further reading
First, try the following:Install Microsoft C++ Redistributables for 2017 and restart your PC after you do.Log out from Streamlabs Desktop, restart.
How to Update Streamlabs OBS in 2021 – Most Important Steps
Streamlabs
Updating Streamlabs will significantly impact your user experience – each update has a new set of features that boost the quality of videos and make content creating easier, so both you and your viewers are benefiting from Streamlabs OBS update.
Furthermore, if you have been having any problems while using the software, the new Streamlabs OBS update will probably fix it.
So, how to update Streamlabs OBS?
Here is a step-by-step guide!
Post 3 of 10 in the Streamlabs
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How to Update Streamlabs OBS?
If you used OBS before switching to Streamlabs OBS, you will easily know how to get the newest SLOBS update.
The process of updating SLOBS is quite similar – follow these steps to get new features:
One thing I would like to note is that the NVENC encoder and the problems with the software aren’t fixed, check whether the driver needs updating.
Sometimes the problem is not in the software but the GPU driver.
Streamlabs Not Updating Labels – What to Do?
If you are having problems with Streamlabs OBS not updating labels, don’t worry.
This is a common problem, and here are the solutions. Try one of them (or all) and the problem should be fixed.
1. Not updating labels
If you notice that labels aren’t updating, here is what you need to do:
Once this is completed, the labels will be updated every minute.
In case they are not, log out of your Streamlabs account, close the program, and launch it one more time.
Put in the log-in information and add the labels one more time.
2. Desktop application for labels
Firstly, locate the folder with text files you use in Streamlabs.
You will need to delete that folder, along with a folder whose name is: %appdata%\Roaming\streamlabels.
Now, go to the Streamlabs website to find the latest version of labels.
Install this app again, and open it so you can log in and select the directory of files.
When adding text sources again, make sure you are using the right output directory – it should match the one that you have selected in the application.
The SLOBS will allow you to change the output data as desired.
This new text file should be updated every minute.
If you manually edit them, the software will override them.
Memorize the changes, and wait for another minute for the label to update.
3. Anti-virus
Other applications on your computer, such as anti-virus can interfere with the SLOBS performance.
So, if the above-mentioned solutions don’t work, check if the SLOBS is added as an exception in anti-virus software.
If not, do this and see whether the problem is resolved.
Frequently Asked Questions
How can I fix my SLOBS?
When you are experiencing problems with SLOBS, the easiest fix is to log out, close the app, and log in again. If this didn’t fix the issues, then check whether the driver is updated and which version of the software you are using.
What to do if SLOBS is not updating?
Firstly, remove the SLOBS client – delete it along with other SLOBS folders. Then uninstall the software and reinstall it. Upon launching, make sure you choose Run as administrator.
Why do I need the latest version?
It is not necessary to update SLOBS, but it is beneficial – the new version will have new features, but also I can fix the problems that have been interfering with your stream.
Streamlabs obs encountered an issue while downloading the update что делать
Getting started with Streamlabs OBS
Check out this Wiki page for an quick getting started guide with Streamlabs OBS.
Have updated drivers and software
Always have up-to-date software and drivers of your hardware if you encounter any issues.
Especially make sure your video drivers are up to date to the latest version.
Streamlabs OBS Issues and Solutions
Install Visual C++ Redistributable
Streamlabs OBS requires some additional files (Visual C++ 2017 Redistributables) that might not be currently installed on your system. Please download and run both of these Microsoft Visual C++ 2017 redistributables. Restart your computer after installing this.
Both the 32 bit and 64 bit versions should be installed, even if you have a 64 bit version of Windows.
Cannot maximize/open Streamlabs OBS from taskbar*
If that did not work you could try selecting Streamlabs OBS in the task bar and use winlogo + shift and use the left/right arrow key to try moving the window to another screen.
Streamlabs OBS is stuck maximized*
Close Streamlabs OBS and navigate to %appdata%\slobs-client in Windows (by Search, winlogo+r, or in Explorer address bar) and in here delete the file window-state.json and start Streamlabs OBS again.
If you are having issues navigating to the folder, in Streamlabs OBS settings, click Show Cache Directory and open the slobs-client folder found in the folder that opens.
Game optimized encoder settings
The game-aware optimized encoder settings can be enabled before you go live when you have «Confirm stream title and game before going live» enabled. When available you can then enable the «Use optimized encoder settings» which then applies the optimized game-specific encoding settings when you go live.
Using this, will override the set preset and any custom x264 flags you have set, with the machine learned values.
A list of optimized games can be found here and if the game is not on the list, generic optimization settings will be applied specific for gameplay footage so you will always get better results.
Streamlabs OBS crashes during startup
Do not try to run Streamlabs OBS on a Mac(book) with bootcamp or on macOS with Wine. These are currently not supported and we cannot provide any assistance with this. Most likely the cause for Bootcamp users is the lack of proper updated video drivers, and for Wine it would be vital required components.
If you are still having the issue you could try to clear the user data of Streamlabs OBS and see if that could resolve the issue with starting up. Do keep in mind by doing so you are deleting user data and you need to login, redo your settings and potentially re-adjust your scenes and scene collections depending on the cloud recovery.
If you are on Windows 7 please do the following if experiencing crashing issues when launching Streamlabs OBS
Please enable Aero on Windows 7:
Streamlabs OBS randomly crashes during streaming
Streamlabs OBS crashes when switching scene collections when using a stinger transition
Unfortunately this is due to Streamlabs OBS trying to fire a stinger transition when switching scene collections. This happens if the scene collections were originally duplicated at some point. We have two solutions here until it is fixed.
Stream goes offline when switching scenes (0kbps bug)
If you are still experiencing the issue where the encoder fails when switching scenes you will need to open the transition menu and add a new transition of any type. Once you have done this simply deleting the previous transition should resolve the issue. Gif of how to do this: 
Game crashes or drops FPS while trying to capture with Streamlabs OBS
In some cases using 3rd party in-game overlays could cause additional FPS drop or instabilities, especially when you have multiple. If you ever encounter any issues, try disabling them and see if that would increase your performance or stability. A few examples of 3rd party software providing in-game overlays that you can disable if needed;
Furthermore, try to limit the frames output by the GPU with the likes of V-Sync, G-Sync or Free-sync to the monitors refresh rate, as rendering more frames is a waste of resources if this is causing issues while capturing the game. You could even play and limit the games to 120FPS by using 120Hz as monitor refresh rate, as this is a nice number to be divided to 30 and 60fps for streaming!
If you do encounter issues while having G-Sync enabled, try disabling G-Sync first to see if that helps and keep it disabled for further troubleshooting the issue.
Capture Not Working (Black Screen)
Delete the capture source, restart Streamlabs OBS as administrator, and re-add source.
Have Streamlabs OBS installed in Program Files (default install location).
Use Capture Specific Window or Capture foreground window with hotkey to force the capture to the game.
Try toggling the Anti-cheat hook on or off.
If that did not help, adjust in-game settings to borderless fullscreen instead of (exclusive) fullscreen if used or try a window capture then instead (while using borderless fullscreen). Some games are also impossible to capture with a game capture.
Display capture not working for Nvidia notebook users
First disable Force GPU as render device in Settings > Advanced (Video section) https://prnt.sc/mzzm1s and restart Streamlabs OBS. If that does not resolve the display capture issue then also do the following;
If you cannot find the option Run with graphics processor in the context menu then follow the following extra steps.
If you receive an error saying you do not have the privilege to select the graphics processor in this menu: Right click Streamlabs OBS > Properties > Compatability > Untick «Always run as admin» > http://prntscr.com/kzh8as
AMD/ATI Notebeook users with latest Windows 10 April 2018 (1803) update
First disable Force GPU as render device in Settings > Advanced (Video section) https://prnt.sc/mzzm1s and restart Streamlabs OBS. If that does not resolve the display capture issue then also do the following;
Force SLOBS To Use AMD Graphics Card
Open the AMD Catalyst Control Center app by right-clicking on an empty area on your desktop. Select ‘Catalyst Control Center’ from the context menu. From the list of panels on the left, select ‘Power’. Under ‘Power’, select ‘Switchable application graphics settings’.
Here you will see a list of apps that AMD already recognizes as needing better GPU support. On this panel is an ‘Add Application’ button. Click it and select the EXE of the app you want to force to use the AMD graphics card.
After you add the application, open the dropdown next to it for setting graphics options. Select ‘High performance’ and you’re done. The app will always use AMD graphics card.
We should mention that some options may differ depending on your driver version and the GPU model you have. These solutions will still work but the options may be found under a different menu.
Not capturing desktop audio
Make sure the audio source is not muted in the mixer on slobs.
Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.
Not going live on the service
If this did not work either or get the following error;
Invalid Path or Connection URL. Please check your settings to confirm that they are valid.
If this did not work either or get the following error;
Failed to connect to the streaming server. Please check your internet connection.
If the above steps did not work then Delete Cache and Restart found in Settings. This will wipe all user data, including scenes and settings, but after logging in the cloud recovery should recover your scenes. You need to redo your settings but this could fix the not going live issue.
Recording is not working or saved
No errors, but no recording file created.
Error; An unexpected error occured:
Error; An unexpected error occurred: Unable to write to. Make sure you’re using a recording path which your user account is allowed and that there is sufficient disk space.
Recording + Streaming Performance Issues
If you have performance issues while streaming and recording, check if you are not using twice of the same encoder, like x264 or NVENC for both streaming and recording. For best performance use either x264 or NVENC/AMD for streaming and then record ‘same as stream’ (only available in simple output mode at the moment). For better quality recordings and having enough system resources, use x264 as stream encoder and NVENC/AMD as recording encoder.
Modifier Keys and Mouse Buttons as Hotkey
Mouse bindings and certain modifier keys are not yet supported to be used as hotkey.
Razer Ripsaw & Avermedia LGP
For the Razer Ripsaw, try to select HDMI + Aux as audio input for the HDMI video input which you can find via configure device. If this does not work, try the following down below;
High CPU usage in Idle
Ensure that you have updated Windows 10 to it’s latest patch.
Enabling Performance mode in Streamlabs OBS will help reduce load on the GPU/CPU slightly. This can be done by right clicking on the preview and selecting «Performance Mode»
I cannot find the side-dock with chat
The side-dock with chat can only be shown when the total width of Streamlabs OBS is 1100px or greater. So monitors that have a horizontal resolution less than that (or you are using portrait, causing this) chat is currently unavailable. If the total width of Streamlabs OBS does meet this criteria you’ll see a thin bar either on the left or right (depending on your appearance settings) to slide open the dock.
Set side-dock with the chat to left side
Connecting Remote Control to Streamlabs OBS
Read Streamlabs OBS Remote Control page for setting up Remote Control and troubleshooting steps for unable to connect, broken camera, unsupported device warning, or connecting over the internet.
Stream is losing frames
These issues are most likely caused by overloading either the GPU and CPU. At all times keep and eye out for both the total CPU and GPU usage in Windows task manager (if you do not have GPU in Windows 10, update to the latest major update). Some games are known to be broken and like to use all available CPU or GPU resources and cause issues for streaming software.
IF you are getting lagged frames or the game is having slow FPS then your GPU is being overloaded. Lower the graphics quality in-game so streaming software gets more breathing room to compose the frames for the encoder. You can also limit the FPS or use v-sync. One could even consider locking to 120FPS as this is a nice /2 division for 60FPS and /4 division for 30FPS streaming. You can also enable V-sync to lock the FPS if availble. If you are using G-Sync you can try disabling this and see if that would help.
In addition you can try the following few steps as well to further optimize your system for streaming.
Regardless of software or hardware encoding selection, streaming software requires shared GPU to compose the frames (combine sources) for the encoder to encode.
If you are using software (x264) encoding and are running into high CPU usage issues, causing skipped frames, consider using a faster preset or start using hardware encoding (NVENC/AMD) as that wont load the CPU extra to encode the stream.
If you are having dropped frames this is most likely the network/internet connection to the selected server. Try selecting the closest Twitch server manually (not auto), and if already done so, try another (like 2nd closest) server. You can also try to restart your local network gear (modem, router, and switches) and see if that helps.
In addition to the dropped frames, make also sure the video + audio bitrate is not exceeding or is getting close to your internet upload speed. Having other users on same network using upload (like cloud storage) will lower the throughput of the upload.
If you are using Twitch you can test various Twitch servers with this with this tool, as your ISP routing can be messed up as well.
Question / Help Streamlabs Audio Not Working After New OBS Update
EconomyDuckling
New Member
Narcogen
Active Member
Set up a new scene collection called test. Added my streamlabs alertbox URL to a new browser source.
Pressed record, triggered a test subscription.
Alert visual content plays. No audio.
Under 20.0.1 alertbox sounds were working.
Have not reported to streamlabs as the alert works in a browser window.
Running MacOS 10.11.6.
TheOwl08
New Member
Been having the same issue as everyone here seemingly. Just came across this thread looking for answers.
I’m running on macOS 10.12.6
Tested alerts on Chrome. Works fine on streamlabs but I’m only getting the image on OBS.
I have not contacted Streamlabs yet. Everything seemed to work on their end.
Jesse Nichols
New Member
BitPolar
New Member
Ashley L.
New Member
-10.12.6
-Tested in Chrome as works perfectly, (audio and visuals both present)
-Have not contacted Streamlabs, seeing as this is clearly working fine on their end (shown by the fact that the browser test worked perfectly) and since the issue only started after an OBS update, that couldn’t be a coincidence.
-The previous version before the update. I began using OBS two months ago and has been working fine until this update.
-I should state here that I have the previous version of OBS on my MacBook and it runs alerts fine without an issue. I chose to not upgrade after seeing how it effected my desktop iMac. So, I firmly believe that it would be worth your while Fenrir to dig deeper as many streamers rely on OBS and until recently we firmly stood by this program. Is it only you who has tried troubleshooting this error or are their other devs or customer service reps who could input?
Ashley L.
New Member
Fenrir
-10.12.6
-Tested in Chrome as works perfectly, (audio and visuals both present)
-Have not contacted Streamlabs, seeing as this is clearly working fine on their end (shown by the fact that the browser test worked perfectly) and since the issue only started after an OBS update, that couldn’t be a coincidence.
-The previous version before the update. I began using OBS two months ago and has been working fine until this update.
-I should state here that I have the previous version of OBS on my MacBook and it runs alerts fine without an issue. I chose to not upgrade after seeing how it effected my desktop iMac. So, I firmly believe that it would be worth your while Fenrir to dig deeper as many streamers rely on OBS and until recently we firmly stood by this program. Is it only you who has tried troubleshooting this error or are their other devs or customer service reps who could input?
So, first I want to comment on your use of «customer service reps» here. You seem a bit confused. OBS is not a company, it doesn’t have customers. None of you are paying to use OBS, and all support is run by volunteers such as myself who help out in our spare time. All of the OBS Contributors have acknowledged that there is something weird going on, but many of us (myself not included) are at Twitchcon this week. None of you have even tried reaching out to Streamlabs for support (which, to clarify, does have customers and is a business motivated by profit. If there’s an issue with their system on the latest version of OBS, they are going to be jumping through hoops to sort it out). On a clean install of OBS on 20.1.0 on macOS, we were not able to replicate this issue. So please try to understand from our perspective here.
Jim is at Twitchcon this week, and Browser Source in general is an extremely complex plugin to try and debug. I would ask that you all please be patient until this can be looked into further. There is no harm in staying on 20.0.1 until this can be sorted out. Log files help, so please keep them coming.